FAQs

Click on each question to reveal answer

Why is the shampoo so small?

For convenience -
i. to maximize space and provide all 3 products at once.
ii. To make your trip to the beauty supply store less complicated by providing our Discover Kit which is a one stop shop.
iii. To travel easily with all three at all times never too far away when you need it.

Can I buy the conditioner separately?

You achieve best results when you use all the three products together that’s why we don’t sell them separately. However, our jumbo sized will be introduced later can be purchased individually. 

How does the product help with the following pain points?

- Dry hair
The Pure Persona by Nana Discovery Kit is specifically formulated to seal and conceal moisture in the hair shaft, tip to root. With ingredients such as shea butter, coconut oil, and honey it packs a triple punch of sealed moisture. A little bit of the product goes a very long way: users have reported that one application of the Everyday Nourisher can last up to 2 weeks before reapplication. We also suggest you stay hydrated and up your electrolyte intake with lots of water and coconut water.

-  Sore scalp
Sore scalp is usually caused by harsh chemicals like parabens, sulfates, sulfites, and surfactants in hair products. That is why Pure Persona by Nana formulates all our products without the use of any of these chemicals.

-  Light hair – not getting fuller
One of the root causes of hair thinning is excessive breakage from dryness. With our formula which makes use of shea butter, coconut oil, and honey the Pure Persona by Nana Discovery Kit packs a triple punch of sealed moisture. A little bit of the product goes a very long way: users have reported that one application of the Everyday Nourisher can last up to 2 weeks before reapplication.

-  Tangling hair
Hair gets tangled due to poor management, and lack of a humectifying (water binding) agent. Our Caring Conditioner found in the Pure Persona by Nana Discovery Kit is formulated with humectants like honey and is a perfect detangling partner. Use a small amount on wet hair, comb hair from tip to root to detangle hair and make it knot free. In addition to using the Caring Conditioner to detangle during wash days, we suggest the use of the Everyday Nourisher and a silk bonnet at night to protect hair from tangling and breaking.


-  Low growth
Low growth can be caused by many conditions, but for the most part hair grows. The reason for loss of length usually has to do with how we treat our ends. As hair grows from root to tip, the ends of the hair that sits farther from the scalp begins to dry out and break off. This means that as your hair grows you will not see an increase in length. The best solution is to moisturize the ends of your hair with care and attention. The Pure Persona by Nana Discovery Kit is your perfect moisturizing friend! With ingredients such as shea butter, coconut oil, and honey it packs a triple punch of sealed moisture. A little bit of the product goes a very long way: users have reported that one application of the Everyday Nourisher can last up to 2 weeks before reapplication.

-  Dandruff
The root cause of dandruff can be widespread, but one thing that is known is that harsh chemicals in beauty products can agitate dandruff production. That is why Pure Persona is formulated to keep the things your hair needs and take out what it doesn’t. Our products are sulfate/ sulfite free, paraben free, surfactant free, and 100% cruelty free. It is also great for dandruff as it reduces scalp dryness with ingredients such as shea butter, honey and coconut oil.


-  Breaking edges
Edges break due to tension created from our hairstyles, and hair dryness and weakness. We suggest the use of our products o moisturize hair and scalp in the edge area, but also to avoid hairstyles that are not kind to our edges like very tight ponytails, tight cornrows or braids. We encourage hair love and believe that every time we touch our hair we must be kind to it.


Can I get a bigger bottle to buy?

Currently, we offer the 4oz Pure Persona by Nana Discovery Kit® in order
i. to maximize space and provide all 3 products at once.
ii. To make your trip to the beauty supply store less complicated by providing our Discovery Kit® which is a one stop shop.
iii. To travel easily with all three at all times never too far away when you need it.

What are the health benefits of using the products?

The founder of Pure Persona by Nana, Nana Konamah, comes from a health background and has dedicated her life to promoting health and wellness amongst women all over the world.

i. Pure persona by Nana Konoma is a product that nourishes hair without the harsh chemicals typically seen in other beauty products on the market.

ii. Pure Persona by Nana is paragon free, sulfate/ sulfite free, and surfactant free. All these products have been seen to produces adverse health outcomes and Pure Persona by Nana has taken the necessary steps to stay clear of them.

Why should I switch to Pure Persona?

i.  Pure Persona by Nana is owned by a Ghanaian based business woman

ii. It is very convenient. also means you don’t have to scour the Beauty Supply store ever again looking for a product that truly delivers what it promises.

iii. Our promise is to empower your truest expression of beauty and we stand strongly by this statement.

iv. Pure Persona by Nana is made with beauty formulators to create a product that nourishes hair without the harsh chemicals typically seen in other beauty products on the market.

v. Pure Persona by Nana is paragon free, sulfate/ sulfite free, and surfactant free.

Are the products produced in Ghana?

The products in the Pure Persona by Nana Discovery Kit use ingredients sourced directly from Ghana but are formulated and filled in the United States.

If you are Francophone person living in Ghana, how do you access the information?

We have a French version of our story and product ingredients and information available online

For such a luxury product, why are the pots not sealed?

The pots are not sealed to enhance customer experience in store. Customers should be able to smell the product before purchase.

Are the products safe for use on children?

Yes! Pure Persona by Nana is formulated to include children who need gentle ingredients. That is why every product in the Kit is made without the use of parabens, sulfates/ sulfites, and surfactants.

Why does the cleanser not foam?

i. At Pure Persona by Nana we move ahead of the times to set our own TRENDS. The Shampoos is formulated specifically to cleanse scalp and hair without jeopardizing the health of the hair and the person

ii. The latest innovations in the hair product space is to create shampoos that cleanse without stripping hair of the moisture and natural oils that keep it healthy. Pure Persona is on the cutting edge of this trend.

iii. For many years, beauty manufacturers have used detergents in shampoos as a way to create a hook for the use of their products. Shampoos were over done with surfactants for the sake of marketing without consideration for the health of the consumer’s hair or body. Although surfactants have been proven to not increase the health of hair, they have become part of popular culture.

Do you ship to my country?

Yes. We ship worldwide, if there's postal service where you live - we ship there.

How long will it take for my order to arrive?

Orders are processed and shipped out the same day if ordered before 10am GMT and the next day if ordered afterwards. Delivery of products takes 1-3 working days for customers located in Ghana and 5-10 working days for International orders depending on the country. Any order placed after 10am GMT on Fridays, is processed and shipped out on the following Monday. All orders are shipped via Ghana Post EMS courier service with a tracking number. 

How can I pay?

We accept Visa and Master Cards. Ghanaian customers may pay via Mobile Money. The instructions will show up at the checkout page.

I'm in Ghana! Can I pick up my product from your office?

Yes! Our pick up time is between 11am - 3pm each working day. We are however not opened over the weekend. Orders placed on Saturday and Sunday are ready for pickup on Monday.

I've changed my mind; can I get a refund?

Just ship your unopened product back to us and we'll refund your order. Shipping expenses are not refundable. Also, see our return policy on our website for further details.

Is there a store or office I can buy from in Ghana?

Of course! You can buy from any Ernest Chemist Shop or from Juben house of beauty. As and when we increase our market in stores, we will get you updated.

How do I use the products?

Not to worry, there are instructions on how to use it in the box upon purchase, you can also scan the QR code in the box that will take you to how to videos for easy usage. 

Which hair types can use this product?

Our product is enriched with organic ingredients, therefore making it suitable and friendly to all hair types.